Customer Care

Customer Service

Helpful, Human Support From Start to Finish

At Totally Home, customer care is handled by real people who are here to help before, during, and after your order. Whether you have a product question, need help with an existing order, or have a delivery concern, our team will do our best to provide clear, courteous, and timely assistance.

We are a small team of people working to provide excellent customer service. When you contact us, your message is reviewed and answered by a member of our customer care team, not by an automated AI chat system.

Contact Us

Call Us: 952-881-2425 or 1-800-976-0102

Email: care@thebeanbagstore.com

Customer Service Hours

Our customer service team is typically available during the hours below, excluding holidays.

Monday - Friday: 9:00 a.m. - 5:00 p.m. CT
Saturday - Sunday: Closed

If we are assisting other customers or you contact us outside of business hours, please leave a voicemail or send us an email. Messages are answered in the order received, and we do our best to respond within 1 to 2 business days.