Privacy Policy

TOTALLY HOME PRIVACY POLICY

Totally Home respects the privacy and trust of our customers. This privacy policy describes the information we may collect about you when you use our services, how we protect it, and how we may use it internally. Please review this privacy policy carefully and let us know if you have any questions. Your use of our website indicates that you accept the terms outlined in this policy.

PROTECTING YOUR INFORMATION

Totally Home takes every effort to keep customer’s information private and to secure all orders and transactions. All personal and credit card information provided to us is transmitted securely using industry standard SSL encryption. Our servers are iISO/IEC 27001:2013 & PCI DSS 3.2, Level 1 certified, and the site protected by multiple security layers like firewalls, file integrity scanners, and intrusion detection.

We collect personal information that you share with us while using our services on our website. Personal information includes any information that could personally identify you, such as name, address, email address and phone number. Personal information we collect about you is shared with us voluntarily by you; you may choose not to share your personal information with us by not using our services.

These are the ways that we use your personal information at Totally Home: To process and fulfill your order; To email you information about your order, including confirmations, invoices, tracking numbers, backorder notices, and cancellation notifications; To communicate with you and to send you information via email or telephone about products or services; and To enforce our agreements, terms and conditions with you.

We do not sell your private personally identifiable information. It may be shared with another recipient as an essential part of providing you related services, offerings, and customer service to you. These recipients may include:

Totally Home LLC and its subsidaries.
Companies and individuals that help us deliver our products and services to you, such as payment providers, logistics professionals, suppliers, and delivery and freight companies.
Social media companies, payment processors, financing providers, and banks if you approve and choose to use their services or offerings.
Government and law enforcement agencies, to comply with a legal process, subpoena, order, or other legal or regulatory requirement; enforce our Terms of Use or other policies; or pursue available legal remedies or defend legal claims.
Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act / CCPA

Totally Home values your privacy and takes steps to comply with applicable privacy laws, including the California Online Privacy Protection Act and the California Consumer Privacy Act, where applicable.

Third-Party Data Tracking and Service Providers

Totally Home may use third-party services to help operate our website, process customer information, improve the shopping experience, communicate with customers, analyze website activity, and support marketing efforts. These services may include, but are not limited to:

Omnisend – Email and SMS marketing
BigQuery – Data warehouse
Amazon Web Services – Website hosting and storage
Google Analytics – Data and analytics
ShopperApproved – Review requests and analytics
Meta, Pinterest – Social media marketing

Totally Home will not disclose customer data to law enforcement unless directed by you or required by law. If a government authority submits a lawful request for customer data, Totally Home will make reasonable efforts to limit the disclosure to only the specific information required by the applicable legal demand.

If Totally Home is legally required to disclose your data, we will make reasonable efforts to notify you and provide a copy of the request, unless we are legally prohibited from doing so.

CHANGES TO OUR PRIVACY POLICY:

Our policy may be updated occasionally to reflect changes in our practices or industry standards. We will post changes to our privacy policy to this page, and we encourage you to review it periodically if you continue to use our services. As our policy is updated, the new version will supersede all previous versions. Please see the effective date below for information about when this version was enacted.

QUESTIONS?

We are happy to provide additional information about our policy and practices. Please contact us for additional information.

Direct Line: 800-976-0102

Email: info@thebeanbagstore.com