Online reviews hold tremendous power in influencing customer shopping decisions, but fake reviews are a problem on many platforms (even if it does result in a lot of funny ones on Amazon). How then do we as company, build a reputation for being a trustworthy company with outstanding products? We needed a tool to capture and ask for real reviews and honest feedback so we could both showcase our expertise and be transparent on how we respond to mistakes or problems. Shopper Approved checked those boxes for us as a credible, reliable, and easy way to source customer feedback. The platform's commitment to authenticity, comprehensive data collection, and transparency, along with its partnership with Google (and more recently Bing a Microsoft product), convinced us.

Online visibility is crucial to attract potential customers. Shopper Approved's review content is search engine optimized (SEO-friendly). By incorporating verified user-generated content into the reviews and Q&A, we enhance our online presence and search engine rankings. This makes it easier for you to find Totally Home and Totally Kids furniture and verify that we are legitimate and an excellent place to spend your hard earned cash. It is one thing to buy a $5 widget on Amazon from a seller you've never heard of and an entirely different thing to furnish an entire vacation home, VRBO, Airbnb, or source for a client who trusts your discretion.

For potential customers, the very public and authenticated process of collecting reviews (for both the company and products), answering questions, responding to problems fosters increased confidence in making purchases. We have great, knowledgeable people throughout the whole process and want to put that front and center. It is easy to give good customer service when things are smooth, but when things don't go exactly as planned that's where you really see our mettle.

We have a lot of great reviews, you can see our high 4.8 out of 5 star rating. We are proud of that, but we are not afraid of some of our less stellar reviews too. Check them out, see how they were handled. I would argue professionally and politely.

Your heightened confidence results in more informed and satisfied customers, leading to increased loyalty and word-of-mouth recommendations. There's no way around it, our continued success depends on customers and happy ones at that.

- Totally Home Totally Kids Team

Whether you've bought bunk beds, master bedroom pieces, dining room tables and chairs (including awesome retro dining sets), living room accessories, couches, dressers, drawers, mirrors, or any furniture piece for your special space or place, we thank you and look forward to continuing to be of service. This is through extensive knowledge of the furniture industry, a curated selection of great products, and taking care of both our customers and our people.