Description
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Parents and kids alike love our Ferguson Brown Cherry Bunk Beds with Stairs. Not only do the stairs provide a fun safe way into the top twin bunk, but they also feature 4 drawers built into the end for storage. The stairs can be placed on either end of the bed. If you need additional storage space, you can add an optional set of 3 underbed storage drawers, or for extra sleeping space, you can add a twin size trundle. They are both priced separately, see below. It is built of solid pine in a Brown Cherry finish with recessed drawer pulls. It is also available in a Stoney Creek Honey finish. Available in Twin over Twin or Twin over Full.
Specifications:
- Bed Weight Capacity: 400lbs top, 400lbs bottom
- Recommended Max Mattress Thickness: 8" top, 8" bottom
- Twin over Twin Dimensions: 41"W x 98-1/2"L x 63"H
- Twin over Full Dimensions: 56-1/2"W x 98-1/2"L x 63"H
Includes:
- Both top and bottom beds
- Stairs with 4 built-in drawers
- 2 full length guardrails
- Euro-slats
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Ferguson Brown Cherry Bunk Beds with Stairs 
We are happy with the product, as well as the shipping, and communication up until receipt. I sent an email concerning missing parts within four days of receipt, and have not yet received a response.
We sincerely apologize for the delayed response regarding the missing parts. We've taken immediate action to resolve this and will ensure you receive the necessary replacements promptly. We are also taking steps to improve our communication to prevent similar issues in the future. Thank you for your feedback.
It's interesting that you guys only sent me reviews for two of the products I ordered. The third product which was not included here, was a bed. It came missing two drawers and with the wrong sized spacer boards. Getting those issues fixed was not pleasant and the bed with the spacers does not match the picture on the website. The replacement drawers came with one of them broken the second time. Your customer service reps didn't take responsibility and blamed me at various points for continued errors. A manager in R&D (? Or something) called me and complained about how many company resources it was taking to rectify the situation and send the right parts! -not my problem dude! Sorry that it's expensive for you to fix your own mistakes. I would not order anything from this company again.
We’re really sorry to hear about your experience and appreciate you sharing your feedback. It’s frustrating when things don’t go as expected, and we totally get why you’re upset.
It sounds like there were multiple issues along the way, and we regret that it took so much effort on your part to get them resolved. That’s not the experience we want for our customers. We’re taking your concerns seriously and looking into how we can improve.
