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Hicks Nightstand Natural Brown 
We are happy with the product, as well as the shipping, and communication up until receipt. I sent an email concerning missing parts within four days of receipt, and have not yet received a response.
We sincerely apologize for the delayed response regarding the missing parts. We've taken immediate action to resolve this and will ensure you receive the necessary replacements promptly. We are also taking steps to improve our communication to prevent similar issues in the future. Thank you for your feedback.
It's interesting that you guys only sent me reviews for two of the products I ordered. The third product which was not included here, was a bed. It came missing two drawers and with the wrong sized spacer boards. Getting those issues fixed was not pleasant and the bed with the spacers does not match the picture on the website. The replacement drawers came with one of them broken the second time. Your customer service reps didn't take responsibility and blamed me at various points for continued errors. A manager in R&D (? Or something) called me and complained about how many company resources it was taking to rectify the situation and send the right parts! -not my problem dude! Sorry that it's expensive for you to fix your own mistakes. I would not order anything from this company again.
We’re really sorry to hear about your experience and appreciate you sharing your feedback. It’s frustrating when things don’t go as expected, and we totally get why you’re upset.
It sounds like there were multiple issues along the way, and we regret that it took so much effort on your part to get them resolved. That’s not the experience we want for our customers. We’re taking your concerns seriously and looking into how we can improve.
