Description
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Our Theo Chestnut XL Bunk Beds offer sleeping space for adults or tall kids with an xl bed on the top and an xl bed on the bottom. It is made of solid birch and features a 2000 pound weight capacity. These chestnut extra long bunk beds are a great fit for bedrooms, guest rooms, and vacation homes. It gives you a bonus sleeping spot with an optional twin xl storage trundle. The trundle can be used with a mattress or comes with dividers to be used as one large storage drawer. There is also an option to add 2 under bed storage drawers, 2 storage cubbies with dividers, or 1 of each under the bed depending on your storage needs. They are all priced separately. It is available in a Chestnut finish as shown, and is also available in Bennett Natural or Lily White finishes. At a later date it will separate into 2 standard xl beds. Available in Twin XL, Twin XL over Full XL, and Full XL Sizes.
Specifications:
- Bed Weight Capacity: 2000lbs top, 2000lbs bottom
- Recommended Max Mattress Thickness: 11" top, 8" bottom
- Twin XL Dimensions: 46-1/2"W x 84"L x 71"H
- Twin XL over Full XL Dimensions: 61-1/2"W x 84"L x 71"H
- Full XL Dimensions: 61-1/2"W x 84"L x 71"H
Includes:
- Top and bottom xl beds
- 2 guardrails
- Angled ladder
- Euro-slats
Additional Product Information:
- Top bunk guardrail is 16”H.
- The space between the beds rail to rail is 41-3/4”H.
- Single Under Bed Drawer Dimension: 37-1/4"W x 24-1/2"D x 10-1/4"H. Drawers feature soft close metal drawer glides.
- Single Under Bed Cubby Dimension: 37-1/4"W x 16-3/4"D x 10-1/4"H. Each cubby includes 1 middle divider.
- Twin Trundle is on casters for easy movement. Trundle mattress should not exceed 7” in depth.
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Theo Chestnut XL Bunk Beds 
We are happy with the product, as well as the shipping, and communication up until receipt. I sent an email concerning missing parts within four days of receipt, and have not yet received a response.
We sincerely apologize for the delayed response regarding the missing parts. We've taken immediate action to resolve this and will ensure you receive the necessary replacements promptly. We are also taking steps to improve our communication to prevent similar issues in the future. Thank you for your feedback.
It's interesting that you guys only sent me reviews for two of the products I ordered. The third product which was not included here, was a bed. It came missing two drawers and with the wrong sized spacer boards. Getting those issues fixed was not pleasant and the bed with the spacers does not match the picture on the website. The replacement drawers came with one of them broken the second time. Your customer service reps didn't take responsibility and blamed me at various points for continued errors. A manager in R&D (? Or something) called me and complained about how many company resources it was taking to rectify the situation and send the right parts! -not my problem dude! Sorry that it's expensive for you to fix your own mistakes. I would not order anything from this company again.
We’re really sorry to hear about your experience and appreciate you sharing your feedback. It’s frustrating when things don’t go as expected, and we totally get why you’re upset.
It sounds like there were multiple issues along the way, and we regret that it took so much effort on your part to get them resolved. That’s not the experience we want for our customers. We’re taking your concerns seriously and looking into how we can improve.
